Many of our customers are new to custom clothing, and of course, there are a lot of questions about the process! Please review our Frequently Asked Questions to see if we've already addressed your question. If not, please feel free to contact us directly.
Can I return a custom commission?
Due to how highly fitted and customized our outfits are, we do not accept returns or swaps. However, once your outfit is in your hands, you are free to sell the piece if you are not pleased with the final product. Custom outfits and cosplay that are in demand may be eligible for a buy-back from us on a case-by-case basis.
What kind of characters and genres do you specialize in?
We have experience in various genres included, but not limited to Disney, anime, video games, comic books, films, and many more! We're nerds here, and chances are, we've seen the look that you're going for and we'll be ecstatic to help you put it together. Please note that we do not specialize in custom armor and weapons, and do not make these items.
How much is it to just get a sketch?
A sketch is a part of the consultation process, and there is no upfront cost. If we end up making your design, the sketch is complimentary for you to keep. If we do not make your design, we do charge a $20 concept fee. All sketches and designed are owned by Sunblade Cosplay and cannot be used to create the outfit yourself or through a vendor. However, you are free to use your sketch as framed artwork!
How much does a commission cost?
The cost of your outfit depends on the materials and the required labor. For a frame of reference, a custom order for a everyday sundress dress starts at $125. Full-outfits, especially cosplay, will be more than this. When considering a custom commission, please consider that piece a work of art, as it takes an incredible amount of imagination and labor to bring it to life. Prices reflect hourly labor cost, quality of materials, and complexity of the final design. Our estimates may be altered slightly to lower, more affordable materials, but we do not drastically change an order design to adjust price.
How long do outfits take to make?
For non-expedited orders (standard), please place your order at least two months in advance. Please note that we will need to have a consultation prior to the order, which should occur at least 3-4 months in advance. Expedited orders are possible, please inquire during your first consultation. Complicated or lengthy pieces may also extend the timeline, so plan accordingly.
If you know that you need your outfit within a month turnaround time, please consider other services. While in low seasons, we may be able to accommodate super-rush orders, it is not a guarantee.
I need an outfit ASAP. Do you do rush jobs?
We are able to do rush jobs, depending on the time of year. There will be a one-time fee for rush orders. Please fill out a consultation sheet to get started and inquire about an expedited piece.
How much is shipping?
Shipping varies based on your location. We prefer to use FedEx to ensure insurance, secure drop-off, and tracking. To ship USPS, which is usually cheaper, you will need to sign a waiver. Sunblade is not responsible for stolen or lost packages.
Do I own my outfit design?
Unless a specific design is provided and agreed on by the customer, Sunblade Cosplay reserves the creative copyright to any/all outfits that we sketch and design.
Do you make clothing for men?
We make shirts, dresses, fitted and loose tops, hair accessories and other items that typically, lean feminine. Please inquire for a custom consultation with your idea.
Do you do group and/or couple costumes?
Typically, yes, but this will vary based on the complexity and timeline desired. Our recommendation to hold a consultation 3-4 months before you need your outfit is per look, and additional outfits will take more time. Please book a consultation to learn more.
What payment options do you accept?
We accept PayPal and Venmo, as well as the payment options offered through our Etsy account. Depending on how and when you place your order, cash may be accepted for local customers.
Are your services all remote?
Our consultations and fittings occur over Zoom. However, if you are local to Wilmington, North Carolina, the consultation and fitting can occur in-person. Please note that we are extremely serious about the COVID-19 pandemic and Delta variant, and require all of our in-person customers to be fully vaccinated. Additionally, any in-person visits will require masks from both parties, regardless of vaccination status. In some instances, our schedule may not allow in-person consultations and the session will need to be held virtually.
Bring Your Custom Look To Life
Ready to get started?
Book a free consultation to talk to us about a custom commission.